Refund policy

Return Policy

Australian Customers:
Full-priced items purchased directly from Towel Society are returnable (excluding shipping) within a 30 day period from the date of purchase, in like-new condition, and in the original packaging with ALL labels still attached. (if no packaging - a $10 restocking fee may apply).
Please contact info@towelsociety.com.au if you need to return a product. A return will only be accepted if the customer has contacted Towel Society prior to sending the item(s) back. You will be required to provide proof of purchase or an order confirmation number before the return can be authorised. We do not offer returns on sale items (this includes sales run using discount codes, and sales with marked discounts on our website). 

Please note:
Opening a package to verify contents, size, or colour does not disallow a return. Products showing signs of use or missing packaging or labels etc. are not considered new and are thus non-returnable. The condition and packaging of a returned product must be as it was when received, complete with all labels, original box(es), original packaging, and manuals/instructions. Please use care when opening your product(s) so that you remain entitled to a refund should you chose to return your product(s). All original shipping charges are non-refundable. All return shipping charges and materials are your responsibility, are non-refundable and must include tracking. Once the return has been received, a refund or alternative product can be dispatched for the value of the original purchase, plus another shipping fee if through change of mind.

If you refuse the delivery of a package, or a package is sent back to us due to non-collection or incorrect address on the order, you will be charged for return shipping costs, in addition to the above restocking fee. Please note it can take up to 5-7 business days for refunds to show up on your account.